Welcome to Snuggle And Style! We’re here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of cozy and stylish products, including baby and child essentials, men’s and women’s apparel, home decor items like blankets and pillows, and more. Our collections are designed to bring comfort and elegance to your everyday life.
2. Are your products suitable for all seasons?
Yes, our products are designed to provide comfort year-round. From lightweight apparel for summer to warm blankets and throws for winter, we have something for every season.
3. Do you offer products for children?
Absolutely! Our Baby + Child collection includes adorable apparel, cozy blankets, and cuddly buddies that your little ones will love.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping (using DHL or FedEx) and Free Shipping (using EMS for orders over $50). Standard Shipping costs $12.95 and takes 10-15 days, while Free Shipping takes 15-25 days.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once processed, you will receive a confirmation email with tracking information.
3. Do you ship internationally?
Yes, we ship globally, excluding some remote areas and parts of Asia. Please check our website for more details on shipping destinations.
Returns & Exchanges
1. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in their original condition with tags attached. Please contact our customer service team to initiate a return.
2. How do I exchange an item?
If you need to exchange an item, please contact us at [email protected] with your order details. We’ll guide you through the process.
3. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping fees.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.
3. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. Your data is safe with us.
Customer Service
1. How can I contact customer service?
You can reach us via email at [email protected]. Our team is available to assist you with any questions or concerns.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
3. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the respective carrier’s website.
Thank you for choosing Snuggle And Style! We’re here to make your shopping experience as cozy and stylish as our products. If you have any further questions, don’t hesitate to reach out to us.