At Snuggle And Style, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also have the original receipt or proof of purchase.
Non-Returnable Items
Based on our website menu and content, the following items are non-returnable:
- Candles: Due to safety and hygiene reasons, candles cannot be returned or exchanged.
- Wearable Throws: These items are considered intimate apparel and are non-returnable for hygiene reasons.
Return & Exchange Process
- Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you would like to return or exchange.
- Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
- Package Your Item: Securely package the item in its original packaging, including all tags and accessories. Include the completed return form provided by our team.
- Ship Your Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is received.
- Receive Confirmation: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, or your exchange item will be shipped out.
Refund Process
Upon approval of your return, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, the new item will be shipped to you once the returned item is received and inspected. Shipping costs for exchanges will be covered by Snuggle And Style.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Snuggle And Style Team,
I would like to request a return/exchange for my recent order (Order #[Your Order Number]). Below are the details of the item(s) I wish to return/exchange:
- Product Name: [Product Name]
- Reason for Return/Exchange: [Reason]
- Preferred Action: [Refund/Exchange for [Product Name]]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions about our returns and exchanges policy, please feel free to contact us at [email protected] or call us at [Insert Phone Number].
Thank you for shopping with Snuggle And Style!